At Cheap Modaexis Store, we combine fast fashion with peace of mind. Whether you’re eyeing our trendy Tops, statement Dresses, or must-have Accessories, our shipping and returns policies are designed to make your shopping experience as smooth as our silkiest fabrics!

🚚 Shipping Information

We ship globally (excluding some Asian and remote areas) to bring affordable fashion to your doorstep faster than trends change!

Order Processing

All orders are processed within 1-2 business days from our Oklahoma warehouse. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Choose the shipping method that fits your fashion timeline:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on destination and customs processing.

🔄 Hassle-Free Returns & Exchanges

Not loving your purchase? No problem! Our returns process is easier than styling our Outerwear collection.

Return Policy Overview

  • 15-day return window from delivery date
  • Free returns for US customers (international customers pay return shipping)
  • Refunds processed within 5 business days of receipt
  • Easy exchanges for different sizes/colors

Eligibility Requirements

To qualify for return/exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In original packaging (that beautiful Modaexis mailer!)

Non-Returnable Items

These fashion finds move too fast for returns:

  • Clearance items marked “Final Sale”
  • Personalized/customized items
  • Intimate apparel (for hygiene reasons)

📦 How to Return (Step-by-Step)

Step 1: Request Your Return

Email our Oklahoma-based team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you’d like to return/exchange
  • Reason for return

Return Request Template:
Subject: Return Request for Order #12345

Hello Modaexis Team,
I’d like to return/exchange the following item from order #12345:
– [Product Name] in [Size/Color]
Reason: [Didn’t fit/Not as described/etc.]
Please send return instructions at your earliest convenience.

Best,
[Your Name]

Step 2: Package & Ship

Once approved:

  • US customers: We’ll email a prepaid return label
  • International customers: You’ll receive shipping instructions (return shipping at your cost)

Pack items securely in original packaging if possible.

Step 3: Track & Confirm

Ship via tracked mail and email us the tracking number. We’ll notify you when your return arrives at our Oklahoma warehouse.

💸 Refund Details

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Notification: Email confirmation when processed

Note: International refunds may take additional 2-3 days for bank processing.

🔄 Exchanges

Found the perfect Bottoms

Simply:

  1. Follow the return process above
  2. Specify your desired replacement in your email
  3. We’ll ship the new item once we receive your return

Pro Tip: For fastest service, include exchange requests in your initial email!

❓ Need Help?

Our Oklahoma-based fashion lovers are ready to assist! Contact us at [email protected] – we respond faster than standard shipping!

Now go forth and shop our collections with confidence – your perfect style (and peace of mind) is guaranteed! 💫