At Cheap Modaexis Store, we want you to love every sequin, metallic thread, and trendy cut in your order. But if something doesn’t spark joy (or fit like it should), our hassle-free returns process is here to help – faster than our Thursday new arrivals sell out!

Fashion Fast Facts:

  • ⏳ 15-day return window from delivery date
  • 🔄 Easy exchanges for different sizes/colors
  • 📦 Free returns for US customers (international return shipping at your cost)
  • 💰 Refunds processed within 5 business days

Our Return Policy (Clearer Than Our Crystal-Embellished Tops)

To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In original packaging (that beautiful Modaexis mailer!)

🚫 Final Sale Items (No Returns/Exchanges):

These limited-edition pieces move too fast for returns:

  • Clearance items marked “Final Sale”
  • Personalized/customized items
  • Intimate apparel (for hygiene reasons)

How to Return (Smoother Than Our Open-Back Dresses)

Step 1: Request Your Return

Email our Oklahoma-based team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you’d like to return/exchange
  • Reason for return

Return Request Template:

Subject: Return Request for Order #12345

Body:
Hello Modaexis Team,

I’d like to return/exchange the following item from order #12345:
– [Product Name] in [Size/Color]
Reason: [Didn’t fit/Not as described/etc.]

Please send return instructions at your earliest convenience.

Best,
[Your Name]

Step 2: Package & Ship

Once approved, you’ll receive:

  • US customers: Prepaid return label (for free returns)
  • International customers: Shipping instructions (return shipping at your cost)

Pack items securely in original packaging if possible.

Step 3: Track & Confirm

Ship via tracked mail and email us the tracking number. We’ll notify you when your return arrives at our Oklahoma warehouse.

Refund Details (Coming Back Faster Than 90s Fashion)

Once we receive and inspect your return:

  • ⏱️ Processing Time: 3-5 business days
  • 💳 Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • 📧 Notification: Email confirmation when processed

Note: International refunds may take additional 2-3 days for bank processing.

Exchanges (Because Everyone Deserves a Perfect Fit)

Want a different size or color? Just:

  1. Follow the return process above
  2. Specify your desired replacement in your email
  3. We’ll ship the new item once we receive your return

Pro Tip: For fastest service, include exchange requests in your initial email!

Still Have Questions?

Our Oklahoma-based fashion lovers are ready to help! Contact us at [email protected] – we respond faster than standard shipping!

Now go forth and shop with confidence – your perfect style (and peace of mind) is guaranteed! 💫